Returns Policy

Returns Policy

Bellino Gems LLC (dba Stoned Crystals and Stoned Maiden) is headquartered in the USA, with fulfillment and shipping handled from our locations in Australia and the USA. This Returns Policy outlines conditions for returns and exchanges. It complies with US Federal Trade Commission (FTC) guidelines and Australian Consumer Law, providing remedies for faulty goods where applicable. All refunds are processed in USD via the original payment method.

Last Updated: August 11, 2025

General Returns and Exchange Policy

We do not accept returns or exchanges for change of mind, natural crystal characteristics, or sale items. All items are carefully packed with foam padding and bubble wrap and inspected before shipping to ensure safe delivery. However, transit accidents may occur rarely.

Refunds and store credits are issued at our discretion. Processing takes 7-10 business days after we receive and inspect the item, with email notification provided. Return shipping charges are the customer's responsibility unless the item is faulty or incorrect. We are not responsible for lost or damaged returns; we recommend using registered, insured mail.

Breakages and Damage Claims

If your item arrives broken or damaged:

  • Email us within 7 days of receipt with your order number, photos of the damage (including packaging), and details at info@stonedcrystals.com.

  • We will assess and may offer a refund, exchange, or store credit.

  • For crystals and non-crystal items, returns must be in original condition (except for the reported issue).

Custom Sourcing

Bellino Gems LLC offers custom-sourced products acquired during our buying trips or products commissioned to be sourced or made specifically for a customer. Due to the unique nature of these items, no refunds or returns are offered on custom-sourced or commissioned products, except as required by applicable law, such as under Australian Consumer Law. All sales of such products are final. Please contact info@stonedcrystals.com for clarification before placing an order for custom-sourced or commissioned products.

Special Note About Crystals

Crystals are natural minerals, unique in pattern, composition, and appearance. They may vary from images and contain tiny fissures, pits, inclusions, or markings. As hand-cut items, they are not "perfect." Our owner, a certified gemologist, personally selects the best quality available to ensure exceptional pieces, but these natural features are inherent to authentic crystals and do not constitute defects. We do not allow returns or exchanges based on crystal natural inclusions or variations, including exposed inclusions mistaken for chips or cracks.

Returns for Stoned Maiden Swappable Wand Bracelet (Size Issues)

Stoned Maiden Swappable Wand Bracelets may be exchanged due to size issues within 14 days of receiving the goods.

  • Items must be unworn, in original condition, with tags attached.

  • Contact us at info@stonedcrystals.com with your order number and reason.

  • You are responsible for return shipping costs to our Australian or USA fulfillment centers.

  • Upon inspection, we will issue an exchange for a different size.

  • This does not apply to other jewelry or sale items.

Returns and Exchanges on Footwear and Clothing

We do not accept returns or exchanges for change of mind; no refunds on sale items.

  • Purchases from live shows or direct messages are at your risk, as items cannot be tried on; no refunds or exchanges.

  • If the item does not fit, email us within 7 days for a potential credit voucher (after inspection confirming unworn condition).

  • You cover return shipping to our warehouse; we do not refund original shipping costs.

International Returns and Additional Fees

Returns ship to Australia or the USA, potentially subjecting them to duties, taxes, or tariffs. Check regulations (e.g., US CBP for estimates). We provide documentation but are not liable for delays or fees.

No Warranties and Limitation of Liability

Items are sold "as is," except for guarantees under Australian Consumer Law. To the extent permitted by law, we limit liability for any claims to the purchase price.

Links to Other Policies

For shipping details, see our Shipping Policy. For privacy, see our Privacy Policy.

FAQ

  • How do I exchange a Stoned Maiden Swappable Wand Bracelet for size? Email within 14 days; pay return shipping; exchange issued after inspection.

  • What if my crystal has inclusions? Natural features selected by our gemologist owner—no refund; contact us for clarification.

  • Are sale items refundable? No.

  • How long for refund processing? 7-10 business days after receipt.

For questions, contact info@stonedcrystals.com