Returns and exchanges are not accepted based on crystal characteristics or on change of mind. All sale items are final and cannot be returned for a refund or exchange unless deemed to have a major fault.
Stones are natural minerals each beautiful and unique in pattern and crystalline composure; therefore no two Stoned Crystals will ever be the same. Please be aware, as natural objects their appearance can vary from the images shown and they may contain tiny fissures and pits and expect to find inclusions and beautiful markings within the crystal itself. Our designs and crystal cuts are made to show the beauty of a crystalline structure rather than looking like glass, as our products a hand cut, they will never be completely ‘perfect’.
For items that qualify for a refund, once an item is returned (so long as it is received in new and original condition), we will process your refund within 7-10 days. We refund via the method in which you paid for.
To locate your Gem Points coupon codes, Click the “Earn Rewards” tab at the bottom of the screen. On the pop-up screen, click “My Rewards” and you can view your entire redemption history as well as any coupon codes you haven’t used.
You will also receive an email with your coupon code.
Firstly make sure the item isn’t hiding amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and tumble stones are usually wrapped up in bubble wrap and padding within your parcel.
Still can’t find it? Not to worry, just get in touch with our Crystal Concierge with your order number and missing item for more help via [email protected]!
Stoned are doing our absolute best to become a 100% biodegradable solution to the best of our ability with the technologies available to us. The only non-biodegradable packaging is our soft foam and the plastic pockets which house international order slips. Please ensure these can be recycled.
We are committed to getting your crystal babies to you in the safest and most environmentally conscious way possible! Our bubble wrap, packing peanuts, boxes and tape are all safe biodegradable alternatives.
The packing peanuts used in your package are designed to decompose in the compost, garden or can simply be dissolved in water and used on your lawn and garden. Made from naturally sourced cornstarch.
Until your parcel has been sorted and scanned there won’t be any tracking events for you to check on. But don’t worry, your tracking ID indicates that your parcel has been despatched and has started making it’s way to you! You’ll just need to give the tracking some time to update overnight or once it’s scanned as out for delivery.
We accept all major credit and debits cards, as well as PayPal.
AUS and NZ based customers also have the option to checkout with AfterPay and ZipPay; third party companies who will set you up with a fortnightly payment plan to pay off your items and receive them straight away!
We also have our Stoned Payment Plan which will also set you up with a fortnightly payment plan while staying on our website!
Before purchasing your Stoned Maiden bracelet, you can refer to our sizing chart here to find the perfect size for you.
We understand that it is hard to make a decision based on text without physically being able to try on the bracelet. If your bracelet slips off easily, PLEASE DO NOT WEAR IT! If it slips off your wrist and falls on a hard surface, it will cause it to break.
We will allow exchange in sizing if you notify us within 7 days of being delivered and is in perfect condition. Please contact us with your order number # and your size request via [email protected] so we can organise the exchange for you.
We intuitively select the Stoned Maiden bracelets. These wands are specifically designed in crystal to show the beauty of a crystalline structure rather than looking like a wand of cut glass. Please expect to find inclusions and beautiful markings within the crystal itself.
We do not allow refunds/exchanges based on crystal characteristics or change of mind.
As natural minerals of the Earth, a part of a crystal’s beauty is that each Crystal Wand will be different. Please expect to find inclusions and beautiful markings within the crystal itself. As the crystal wands are hand-cut, it is quite difficult to get them absolutely chip-free.
If you think your Stoned Maiden is severely damaged, please email a photo and your order number # to [email protected] so we can resolve the issue.